Membership testimonials

Chartered Institute of Credit Management (CICM)

We asked RbD to help us understand our members better, identify the key challenges we face, and to inform our thinking as we develop our future strategy. Their professionalism, expertise, and knowledge of the professional membership sector were all exemplary and helped ensure the programme rolled out on time and met our expectations. The RbD team was driven to ensure the quantitative survey was in an appropriate format and asked the right questions so that the resulting data would be appropriate and useful. It was, and their help in translating the findings into strategic planning was invaluable. RbD see themselves as partners rather than simply suppliers, and that makes all the difference. 

Philip King, Chief Executive, Chartered Institute of Credit Management (CICM)
British Pharmacological Society (BPS)

Research by Design took the time to really understand our organisation and how we are trying to deliver our strategic objective to ‘greater match the Society’s activities to the needs of its membership’. They incorporated this knowledge into the research and suggested a number of areas we might have otherwise overlooked. It is often tempting to use an existing supplier, but this is the first time we have used RbD and we are very pleased with their work so far. In fact within the first day of the online survey starting they had exceeded our previous total response rates. The strategic thinking, enthusiasm and excellent communication has been invaluable.

Katharine Richardson, Head of Communications and Membership, British Pharmacological Society (BPS)
Royal College of Physicians (RCP)

RbD has invested a great deal of time and energy in understanding our research needs and ensuring that the surveys we send are both strategic and meet our overarching objectives and requirements. The reports they send are clear and the team do a good job at pulling out the important recommendations. RbD are also very flexible about coming up to London to meet with us in person, both as we start a project, during, and then at the point of project delivery. We talk through the findings in a very open, honest and relaxed way, and discuss how best to apply these recommendation going forward. RbD also do a good job at applying the learning from one survey when working on other projects, so that the benefits of working and developing an honest relationship with them is really evident.

Laura Fleming, Head of Membership Engagement, Royal College of Physicians
Royal Institution of Chartered Surveyors (RICS)

We used Research by Design for a number of projects at RICS and found them innovative and great value for money. What impressed me most was the time spent understanding our requirements and being prepared to challenge our ideas and come up with a better solution than we originally envisaged. I first used RbD after having devised a new inspection programme and I needed to ensure the Regulatory and Customer Service requirements were being achieved. The information gained helped me as a manager to review and amend the visit programme. In addition it provided valuable feedback for the Regulatory Board to ensure the regulatory objectives were achieved.

On the strength of this I used RbD on a number of other projects and always found the service to be consistent and effective.

Glenn Walker, Director of UK Regulatory Operations, Royal Institution of Chartered Surveyors (RICS)
British Chambers of Commerce (BCC)

The British Chambers of Commerce has worked with Research by Design on a number of membership surveys over the years. The results and analysis undertaken by RbD have helped us to greatly increase policymakers’ knowledge of the issues facing small and medium-sized businesses across the UK – and have contributed directly to some important policy wins. Without RbD’s forensic attention to detail, high levels of customer care and sheer hard work, we would not have been able to achieve such positive results.

Dr Adam Marshall, Director of Policy & External Affairs, British Chambers of Commerce
British Association of Social Workers (BASW)

BASW and Research by Design worked closely together to undertake market research with UK members to establish the future direction of the organisation. The research outcomes have formed the strong foundation of our forward planning. The flexibility, commitment and skills of RbD staff meant this was achieved in a very tight timescale. We are looking forward to continuing to work together.

Bridget Robb, Chief Executive, British Association of Social Workers (BASW)
Association of Corporate Treasurers (ACT)

Our experience of working with RbD on a comprehensive member and customer research project has been very positive, meeting all our objectives, but in particular, providing us with invaluable input into our strategic planning process. The team provided expert guidance throughout the project ensuring we achieved the best possible outcome – something we couldn’t have done on our own. Their extensive knowledge of the membership sector and benchmarking data sets them apart from other agencies. The work was planned and delivered to a very high standard. The presentations, analyses and communications with ourselves and our stakeholders were clear and relevant. They came across like they really cared about our organisation and we look forward to working with them again.

Ria Robinson, Director of Membership & Company Secretary, Association of Corporate Treasurers
The library and information association

From the outset of our project (Defining our Professional Future) the RbD Team were creative, innovative, professional and inspired our confidence.  Our project was a major consultation exercise to be carried out within a short timescale and with a very restricted budget.  RbD made it happen and were a most engaging and friendly team to work with.

 Although this sector was a 'first' for them it was clear from the start that they employed the highest standards of investigation to understand the LIS landscape.  Importantly they recognised the high levels of engagement and expectations that are present in the LIS Profession.  RbD proved themselves capable of winning the trust, not only of those that employed them but also of the stakeholders they worked with. In a word? Exemplary

Biddy Fisher, President, The Library and Information Association (CILIP)

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