Client Area





Heather Forrester - Managing Director

With over 25 years of market research experience, I have worked for private, public and voluntary sector companies conducting both business to business and consumer research, using the full spectrum of methodologies. A full member of the Market Research Society, I founded Research by Design in 1994. 

I care ...more

Ruth Bolle - Associate Director

I am particularly interested in innovation and new research approaches and believe that challenging existing thinking is key to successful and pioneering research. Since joining Research by Design in 2009 I have brought this approach to my work.  

After leaving Edinburgh University with an MA (Hons) in Classics an ...more

Dave Ruston - Associate Director

Throughout my career I have been passionate about generating insight amongst audiences of various types, particularly those most ‘difficult-to-reach’ respondents. I have advised clients on what works best across a range of consumer and business sectors, including FMCG, pharma, health, mobile telephony and social.

...more

Richard Mace - Senior Research Manager

I joined Research by Design in 2008, attracted by the firm’s expressed determination to add real value to its clients and its ambitious targets for future growth and expansion. 

I devise, manage and analyse both quantitative and qualitative research programmes for clients in the public, private and voluntary sec ...more

Danielle Jauncey - Research Manager

I joined Research by Design in 2012 and am responsible for managing and implementing research projects tailored to specific client needs. I work mainly for clients within the membership sector. My close relationship with clients allows me to respond more effectively to their needs and generate insights that ...more

Sophy Lloyd - Research Assistant

I joined Research by Design in January 2011 as a Research Assistant, and am responsible for assisting on both qualitative and quantitative research projects for a wide variety of clients. I graduated from the University of Northampton with a degree in Advertising with Design. The course incorporated a Market Resea ...more

Babita Kudhail - Research Assistant

I joined Research by Design in 2012 as a Research Assistant; my role involves supporting the design and delivery of qualitative and quantitative research projects in the membership team.
I developed a passion and enthusiasm for research whilst I was studying for my Masters degree in Strategic Marketing and Co ...more

Peggy Long - Finance Manager

My passion is providing financial management support. My role in Research by Design is to manage the company's financial accounting, monitoring and reporting systems. I provide financial intelligence and advice to the research teams which enables them to keep projects to budget and make the informed decisions nece ...more

Latest News
Research by Design partners with the Memberwise Network at the Conducting Effective Member Research Conference

Research by Design is delighted to be the key partner organisation to the ground-breaking 'Conducting Effective Member Research’ Conference, organised by Member...more

Understanding the plumbing sector

In association with the APHC, we are undertaking a mixed methodology study, speaking with both installers and merchants to further understand their requirements...more

Businesses want a re-negotiated relationship with Europe

Ahead of the Prime Minister's long-awaited policy speech on Europe later this month, the British Chambers of Commerce (BCC) has today called for a pragmatic re-...more

Customer perception study for Cox Wokingham Plastics

CWPL, a leading UK plastic thermoforming specialist, has commissioned us to consult their customers and staff to understand how the company is perceived in the ...more

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