Retail & leisure testimonials


Good value for money. Speedy response. Good retail insight. Fun and useful reports. Good retail insights. Strong team who are good with respondents and articulate presenters.


Phil Drinkwater, Hammerson
Marston's Beer Company

We have worked with RbD for a number of years to supply insight into the Premium Bottled Ale category. As well as providing findings and recommendations that feed into our yearly Premium Bottled Ale Report, the results form a crucial part of our strategic planning for Marston’s future involvement in this rapidly expanding category. RbD have become a trusted partner, working collaboratively with us and delivering insight that is relevant and well thought through.


Carl Middleton, Head of Off Trade & Export, Marston’s Beer Company

This project was something totally new to myself and my team and we were pretty daunted at the beginning by the scale of it but RbD were there every step of the way, patiently explaining things in an understandable manner which made everything a lot easier for us.  We worked very closely with a couple of members of RbD and felt involved at all stages.


Claire Wilson, Marketing Manager, Webbs

Research by Design's strengths are its people, analytical thinking, ability to get under the skin of our business, and not being afraid to present bad news.

Ilika Copeland , Marketing and Communications Manager, , NEC
Loughborough University

I am extremely pleased with the quality of research RbD has undertaken which has by far has exceeded my expectations. In particular I am pleased with the in-depth knowledge they, as a team, have with constructing surveys to a very high and professional standard. Their flexibility and responsiveness to the particular needs of this project and recommendations given at the early stages were instrumental to the successful completion of this project.

A R Campbell, Loughborough University

There were a few really key areas that were identified by the research which could be very important to our business.

Sarah Brockhurst
, Marketing Manager
, CEWE Photoworld

 Research by Design’s key strengths are that they are approachable and work in a partnership, rather than as a supplier. They also discover creative ways to find answers and present results. Sensible solutions and recommendations were made that could impact the business. Our experience working with Research by Design was enjoyable, interesting, and valuable. 

Caroline Pooley, Director and Head of Destination Marketing, GVA

Membership Organisations

Manufacturing & engineering

Retail & leisure

Health & social care

Kitchens & bathrooms