Health & social care

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The health service is under unprecedented strain and constant service redevelopment. In the UK there are currently three million people aged 80 years or over and this is projected to almost double by 2030. An ageing and growing population has considerable consequences on the design of health services.

The need to find efficiencies in the NHS also presents challenges in terms of behaviour change, service integration, coordination and estate rationalisation. We are rapidly growing a reputation for helping stakeholders across the health service meet these challenges through robust patient insight.

Our clients include commissioners and providers of health services, national bodies such as Community Health Partnerships (owned by the Department of Health), think tanks, community engagement programmes and other third sector organisations. These clients are attracted by our ability to design studies that are fit for purpose yet appropriate for difficult-to-reach or sensitive patient audiences.

Find out how our Customer Value Proposition workshop can help you optimise your offering.

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Community Health Partnerships

Establishing a vision for future NHS Strategic Estate Management

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Housing & Care 21

The Challenge: Housing & Care 21 is a leading national provider of housing and care services for older people. They manage around 19,000 Retirement and Extra Care apartments and provide over 80,000 hours of care each week to approximately 31,000 customers.

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We have partnered with Research by Design since the start of 2014 on a broad range of engagement activity across the primary and community healthcare sector.  Strategically, RbD delivered a visioning project to help us better understand the strategic estate needs of key stakeholders such as Clinical Commissioning Groups, NHS England and Local Authorities.  This included an international review of best practice in estate management.   At an operational level, the RbD team have also been helping us deliver a robust tenant satisfaction programme across our 300 LIFT buildings which has involved engaging with over 1,000 GPs, practice managers and other staff about the experience they have within their surgery building.   Most recently, they have also been helping us map out the policy and logistical barriers facing GPs who wish to improve their properties. 

I have been impressed with the responsiveness of the RbD team and how they have rapidly developed their expertise in primary care and strategic estate management issues.  Dave and his team have delivered several highly effective presentations to our Board and Executive Management Team.  They have shown themselves to be adept at securing face time with an often time-poor audience and I have no hesitation in recommending them for similar research projects

Dr Sarah Raper, Executive Director, Community Health Partnerships
housing care 21

Research by Design were very professional and knowledgeable with a great work ethic and strong understanding of what our business wanted - identified and focussed on improvement areas. They interrogated the data without having to be prodded to do so. Our experience of working with RbD was excellent, they were patient and understanding throughout.

Antony Walker, Customer Experience Manager, Housing & Care 21