rbd logo 2017

RbD maintains high levels of client satisfaction for another year

So just how good are Research by Design?

Results from our customer satisfaction survey from 2016 reveal that our clients describe us as a professional, knowledgeable and approachable agency.

96% of clients said that we are ‘very good’ or ‘good’ at understanding their research needs and responding to client requests. As well as this, 100% of clients advocate us as ‘good’ or ‘very good’ at understanding their overall business needs.

Research by Design also invests the time to really understand our client’s business, allowing us to make recommendations that really make an impact. In 2016, 86% of clients were happy with the recommendations that we provided.

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And overall? 

Overall, 9/10 was the average rating of the service received by Research by Design. Furthermore, 83% of clients rated between 8-10 for likelihood to recommend Research by Design to others, with 47% of these being 'very likely'

Research by Design has an established reputation for unpicking complex issues and we work closely with clients to provide insights that make a real difference.

We take pride in delivering over and beyond client expectations and recognise that enhancing relationships is key for client satisfaction.

For more information on the work we do at Research by Design, why not get in touch


This entry was posted in Market research, RbD Team, tagged Customer Satisfaction, Market Research and posted on February 9, 2017

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